Smoke or Fire? Call 911.
If you see smoke, flames or sparks, smell burning plastic, or your panel is hot, get everyone away from it and call 911. Only shut off the breaker if you can do so safely. Henderson EV Charger Pros is a matching service, not an emergency electrical provider.
Call 911Smoke, fire, sparks or injury
Stop charging until inspected
Have an electrician diagnose it
What Qualifies as an Emergency
Any of these symptoms mean stop charging and have a licensed electrician inspect the circuit. Continued use could cause a fire or electrocution.
Burnt plug or outlet
Melted NEMA 14-50, burn marks on receptacle, plastic smell.
Repeated breaker trips
Breaker trips within seconds of plugging in, or trips on every charge.
Smoke or sparks
Any visible smoke, sparks, or arcing from charger or panel.
GFCI keeps tripping
Ground fault lockout preventing charging or affecting other outlets.
No power to charger
Charger completely unresponsive, no LEDs, no app connection.
Panel hot to the touch
Main service panel warm, buzzing, or making crackling sounds.
What to Do Right Away
Shut off the breaker feeding the EV charger at the main panel.
If you smell smoke, shut off the main breaker to the entire house.
Unplug the vehicle from the charger (only if safe to touch).
Keep people and pets away from the affected panel or charger.
Take a photo of any visible damage for the electrician.
Do not attempt to reset the breaker or re-energize the circuit.
Not an Emergency? Book a Regular Repair
These issues can usually wait for a regular appointment, or can be solved with the charger manufacturer's support line:
- Wi-Fi or app connectivity issues
- Slow charging (but working)
- Scheduling changes in app
- Aesthetic issues (cosmetic damage)
- Firmware update questions
Circuit Made Safe? Get It Repaired.
Once the breaker is off and nobody is at risk, request a repair estimate and we'll match you with a local installer.