Get the Warranty. In Writing.
An EV charger install usually carries two separate warranties: the installer's workmanship warranty on the electrical work, and the manufacturer's product warranty on the charger. Henderson EV Charger Pros is a matching service and does not issue its own warranty, so ask the installer you're matched with for their workmanship terms in writing before work starts.
What warranties come standard with home EV charger installs?
Most home EV charger installs come with two warranties. The installer provides a workmanship warranty on the wiring, breaker and mounting, and the charger manufacturer provides a product warranty, commonly three to four years for major brands. Henderson EV Charger Pros issues neither, so get both in writing before work starts.
Typically Covered
- Loose, arcing, or burnt terminations
- Failed breakers installed by the installer
- Conduit or wire damage from install
- GFCI tripping caused by install error
- Permit / inspection corrections
- Mounting failure (charger falls)
Typically Not Covered
- Damage from power surges (get a whole-home surge protector)
- Physical damage (vehicle impact, vandalism)
- Water damage from flooding
- Modifications by other electricians
- The EV itself or charging cable wear
- Acts of God (lightning, earthquakes)
Manufacturer Warranties by Brand
Each EV charger brand comes with its own product warranty. Here's what the brands commonly installed in Henderson offer.
| Brand | Warranty Length | Covers |
|---|---|---|
| Tesla Wall Connector | 4 years residential / 1 year commercial | Parts & functionality defects |
| ChargePoint Home Flex | 3 years | Hardware, firmware, app connectivity |
| Wallbox Pulsar Plus | 3 years (extendable to 5) | Parts & workmanship defects |
| JuiceBox 40/48 | 3 years | Hardware; Wi-Fi module limited |
| Grizzl-E Classic | 3 years | Full unit replacement |
| Emporia Level 2 | 3 years | Parts & labor from manufacturer |
Warranty terms may change. Always verify current terms with the manufacturer at time of purchase.
How to Make a Warranty Claim
Contact the installer
Reach out to the company that did the work with your install date, invoice and a description of the issue. Ask their typical response time up front.
Diagnosis
Many installers start with photos or a video call. If the charger unit itself has failed, the claim usually goes to the manufacturer instead.
On-site repair
Workmanship issues within the warranty period are normally fixed at no charge. Confirm in writing whether parts and labor are both included.
Keep records
Keep your invoice, permit final card and any warranty repair paperwork. Some installers restart or extend coverage on repaired work; ask.
Workmanship vs Product vs Labor — What Each Term Actually Means
Three warranty terms get used interchangeably by Henderson EV installers, and they cover very different things. Knowing the difference protects you from a surprise bill when something fails three years from now.
Workmanship warranty
Covers the physical work the electrician performed — terminations, conduit routing, breaker installation, mounting. If a lug loosens or a wire shorts because of how it was installed, workmanship warranty pays. Terms vary by installer, and this is the warranty most relevant to fire-risk failures.
Product warranty
Covers the charger unit itself — Tesla Wall Connector, ChargePoint Home Flex, etc. Issued by the manufacturer, not the installer. If the unit's relay fails or the display goes dark, the manufacturer ships you a replacement under their product warranty (lengths vary by brand — see table above).
Labor warranty
Covers the labor cost to swap a defective unit. Manufacturers ship you a new charger under product warranty but rarely cover the $145–$285 labor to physically uninstall the broken one and install the new one. Some installers include that swap-out labor for a period; ask whether yours does.
Questions to Ask About an Installer's Workmanship Warranty
Workmanship warranties for residential EV charger installs commonly run from 1 to 5 years or more, but the length matters less than what is written down. Ask the installer when coverage starts (often the date the City of Henderson final inspection is signed off), whether it transfers to a new owner if you sell, and whether it covers both parts and labor.
A good workmanship warranty covers every connection the installer made: the breaker, panel termination, conduit run, receptacle or hardwired junction, EVSE mounting hardware, and grounding. Failures caused by external damage, tampering, surge events, or third-party modification are normally excluded.
The most common workmanship failure mode is a loose lug at the breaker or receptacle, caused by thermal cycling under continuous load. Ask whether terminations are torqued to the manufacturer's specification with a calibrated tool, and whether a follow-up check is offered.
What Commonly Voids a Workmanship Warranty
Exact terms differ by installer, but these exclusions show up in most written warranties. Read yours before you sign.
Modification by a third party
Another electrician changes the wiring, swaps the breaker, or relocates the charger. Once someone else has worked on the install, the original installer usually can't certify it.
Charger swap without re-inspection
Replacing the EVSE with a different make or amperage rating without the installer re-commissioning it. Many installers will re-commission for a fee and keep coverage.
Physical damage to the charger or conduit
Vehicle impact, garage-door pinch, vandalism, pet damage, or storage-related crushing. These are insurance claims, not warranty events.
Damage from un-protected power events
A direct lightning strike or sustained over-voltage from the utility service can destroy the EVSE relay and damage adjacent wiring. Some installers exclude surge damage unless a whole-home surge protector is installed; ask.
Removal of City of Henderson inspection tag
The inspection sticker is your proof the work was permitted and approved. Removing it can make it harder to verify the install date.
Acts of God
Earthquake, flood, or fire from an unrelated source is normally a homeowner's insurance matter.
Licensing, Insurance, and Why It Matters for Your Warranty
A warranty is only as good as the company standing behind it. Nevada requires contractors performing electrical work to be licensed by the Nevada State Contractors Board (NSCB) under NRS 624. Before you rely on any installer's warranty, check:
- Active license: look up the license number at nvcontractorsboard.com and confirm the classification covers electrical work.
- Liability insurance: ask for a current certificate of insurance.
- Permit: confirm the installer will pull a City of Henderson electrical permit and schedule the final inspection.
- Written terms: get the workmanship warranty length and exclusions on the quote or invoice.
Warranty FAQs
What warranties come standard with home EV charger installs?
Most home EV charger installs come with two warranties. The installer provides a workmanship warranty on the wiring, breaker and mounting, and the charger manufacturer provides a product warranty, commonly three to four years for major brands. Henderson EV Charger Pros issues neither, so get both in writing before work starts.
Does Henderson EV Charger Pros provide a warranty?
No. We are an installer-matching service and do not perform installations, so we do not issue a workmanship warranty. The installer you hire provides the workmanship warranty, and the charger manufacturer provides the product warranty.
Is a workmanship warranty transferable if I sell my home?
It depends on the installer. Many are non-transferable; ask before you hire. The City of Henderson permit record stays with the property either way, which is useful for a buyer's due diligence.
Do I need to register my warranty?
For the manufacturer product warranty, usually yes: follow the QR code or registration card with the charger to register directly with Tesla, ChargePoint, Wallbox or the relevant brand. Ask your installer whether their workmanship warranty needs anything beyond your invoice.
What if the EVSE manufacturer goes out of business?
Manufacturer product warranties depend on the manufacturer's continued existence. The installer's workmanship warranty is separate. Brands with strong financial standing are a safer bet than no-name imports.
Does the warranty cover the EV itself or the charging cable?
No. The EV is covered by the vehicle manufacturer's warranty. The charging cable is part of the EVSE and covered by the EVSE manufacturer's product warranty (typically 3 years).
General information from the Henderson EV Charger editorial team. Your installer's written warranty is the document that applies.
Planning an EV Charger Install?
Get matched with a local installer and ask about their workmanship warranty before you commit.